The owner of the online store ARTGALLERY.EE (hereinafter referred to as the online store) is OÜ MAKKUNSTIKOOL (registration code 16047995), located at Kuldnoka 6-10, Tallinn 10619.
- Validity period of the purchase and sale agreement, product information and price.
- The terms of sale apply to the purchase of goods in the online store.
- Prices for goods sold in the online store are indicated next to the goods. The price includes a delivery fee. All prices for goods sold in the online store are indicated in euros.
- The cost of delivery of goods depends on the location of the buyer and the delivery method. Shipping costs are displayed to the buyer when placing an order.
- Information about the product is provided in the online store directly next to the product.
To order a product, you must add the desired items to your cart. To place an order, you must fill in the required data fields and select the appropriate delivery method. The screen then displays the fee amount that can be safely paid.
the following payment methods:
Links to Estonian banks: Swedbank, SEB, Luminor, LHV, Coop Pank, Note! When paying using a bank link, be sure to click the “Return to Seller” button on the bank page.
Payments are made through Stripe (https://stripe.com/en-gb-ee/payments/elements). Payment is made outside the online store in a secure environment – when paying using a bank link, in the secure environment of the relevant bank and in the secure Stripe environment when paying with a credit card. The seller does not have access to the buyer’s bank and credit card information. The agreement comes into force from the moment the amount due for payment is received in the online store’s bank account. The owner of the online store is the responsible processor of personal data and transfers the personal data necessary for making payments to the authorized processor Stripe.
If the ordered product cannot be delivered due to stock out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including the cost of delivery of the product) will be refunded without delay. but no later than within 14 days from the date of sending the notification.
We sell and deliver goods only in Estonia, Latvia, Lithuania and Finland.
All our products are delivered using SmartPOST and Omniva self-service machines.
(SmartPOST and Omniva are logistics companies that deliver ordered goods to online store and catalog customers by mail using “self-service post offices” or parcel machines located in shopping centers. The location of Smartpost parcel machines can be found here and Omniva here)
Delivery costs are included in the price of the product.
When purchasing a product, you will be offered a choice from a list of all SmartPOST and Omniva parcel machines.
We usually send parcels to the point of departure within 7 working days from the date of entry into force of the purchase and sale agreement.
RIGHT OF WITHDRAWAL
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity. To benefit from the 14-day right of return, the product ordered must not be used in any way other than as necessary to ascertain the nature, characteristics and functioning of the product in the manner permitted for testing the product in a physical store.
If the product has been used for purposes other than those necessary to verify the nature, characteristics and functioning of the product, or if it shows signs of use or wear, the online store has the right to reduce the refundable commission in accordance with the reduction. in the cost of the goods. In order to return an item, you must write an email about your refusal to purchase the item to email@example.com within 14 days of receipt. goods at the latest.
ATTENTION! Please be sure to include your order number, which you will find in the order confirmation email you received from us when you placed your order.
- All returned items must be new, unworn and unwashed (exceptions).
- If goods are exchanged, then the goods exchanged must be of equal or lesser value.
- Return shipping costs are borne by the buyer, unless the reason for the return is a defect in the product or an error by Artgallery.ee during delivery.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the goods being returned are not as ordered (for example, incorrect or defective goods). The buyer must return the goods within 14 days after submitting the application or provide evidence that he handed over the goods to the carrier of the goods within the above period.
Upon receipt of the returned goods, the online store immediately, but no later than 14 days after receiving the refusal, returns to the buyer all money received from the buyer in accordance with the purchase agreement.
The online store may refuse to issue a refund until it receives the item that is the subject of the contract or until the buyer provides evidence that he has returned the item, whichever occurs first.
If the consumer has explicitly chosen a shipping method other than the cheapest regular shipping method offered by the Online Store, the Online Store is not obligated to reimburse the consumer for the cost that exceeds the cost associated with the regular shipping method.
The online store has the right to refuse the purchase and sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store, due to an error, is indicated significantly lower than the market price of the goods.
RIGHT TO FILE A CLAIM
The online store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or for a defect that already existed at the time of transfer of the goods and which appeared within two years from the date of transfer of the goods to the buyer. during the first six months from the date of delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. Responsibility for refuting the relevant assumption lies with the online store.
The buyer has the right to contact the online store no later than two months by sending an email if a defect is detected.
by email firstname.lastname@example.org
The online store is not responsible for defects that arise after the goods are transferred to the buyer.
If a product purchased from an online store has defects for which the online store is responsible, the online store will repair or replace the defective product. If it is impossible to repair or replace the product, the online store will refund to the buyer all costs associated with the purchase and sale agreement.
The online store responds to a consumer complaint in writing or in a form that can be reproduced in writing within 15 days.
DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to transport companies for delivery of goods.
The online store only sends newsletters and offers to the buyer’s email address if the buyer has expressed his desire by entering his email address on the website and has indicated that he wants to receive notifications by email. The Buyer may cancel offers and newsletters sent by email at any time by notifying us at email@example.com with the message “remove from mailing list”.
If the buyer has complaints about the online store, they must be sent by e-mail to firstname.lastname@example.org.
If the buyer and the online store cannot resolve the dispute by agreement, the buyer may appeal to the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application here (https://komisjon.ee/et/avalduse-esitamine). The competence of the Consumer Disputes Commission includes the resolution of disputes arising from the agreement concluded between the buyer and the online store. Consideration of the buyer’s complaint by the commission is free of charge.
The buyer can refer to the EU consumer dispute resolution platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET).
RIGHT TO RESELL AND PARTNERSHIP OFFER
We are ready for cooperation. If you have ideas and suggestions, write to us at email@example.com.
We have craftsmen who can produce subtle replicas of your chosen artwork. In the quantities you need. (For example, you have 50 rooms in your house and you want to hang the same oil painting on canvas in each room. We can help you with this task).